Refund policy

Returns & Refunds

We want you to be happy with your order. If there is a problem, please contact us within 48 hours of receiving your order so we can help.

Non-personalised items

Non-personalised products may be returned within 14 days of receipt, provided they are unused, in their original condition and returned with their original packaging.

Please contact us before returning an item so that we can provide the appropriate return instructions. Unless the item is faulty, damaged or incorrectly supplied by us, the customer is responsible for the cost of returning the item.

Personalised & custom-made items

Because personalised and custom-made products are created specifically for you, they cannot normally be returned or exchanged simply because you have changed your mind.

Personalised items may be returned or replaced if they are faulty, damaged, or have been produced incorrectly by us.

Please check all personalisation carefully before placing your order. Names, wording and other customer-supplied information will be produced exactly as submitted, including spelling. We cannot accept responsibility for errors in information supplied by the customer.

Damaged, faulty or incorrect orders

If your order arrives damaged, faulty or has been produced incorrectly by us, please contact us within 48 hours of delivery. Where possible, please provide photographs showing the problem so that we can resolve it quickly.

Depending on the circumstances, we may offer a replacement, repair or refund.

Refunds

Once an eligible return has been received and inspected, any approved refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Nothing in this policy affects your statutory rights.