Delivery & Returns
Delivery
We currently deliver throughout the UK as standard.
International delivery is also available by arrangement. If you're outside the UK and would like to place an order, please contact us before purchasing so we can provide a postage quote. Once the delivery cost has been agreed, we'll be happy to arrange your order.
Dispatch Times
Most orders are dispatched within 3–5 working days. As many of our products are made, printed or personalised to order, some items may occasionally take a little longer. If we expect any significant delay, we'll let you know.
Orders are generally sent using Royal Mail or Evri, depending on the size of the item and delivery location.
Returns
We hope you'll love your order, but we understand that sometimes you may need to return an item.
Non-personalised products may be returned within 14 days, provided they are unused and returned in their original condition and packaging.
Please contact us before returning an item so we can provide the appropriate return instructions.
Personalised & Custom-Made Items
Because personalised and custom-made products are created specifically for you, they cannot normally be returned or exchanged unless they are faulty, damaged or have been produced incorrectly by us.
Please check all personalisation details carefully before placing your order, particularly names, wording and spelling.
We will produce personalised items exactly as the information is supplied to us, so unfortunately we cannot accept responsibility for spelling or other errors contained in the details submitted with your order.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or isn't what you ordered, please contact us within 48 hours of delivery.
Where possible, please include photographs showing the item, packaging and any damage or problem. This will help us resolve the issue as quickly as possible.
Need Help?
If you have any questions about delivery, returns or a custom order, please contact us before ordering. We're always happy to help.